Terms of Service

01 Agreement to Terms

By accessing and using the Exploring Your Health website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

02 Use License

Permission is granted to temporarily access the materials (information or software) on Exploring Your Health's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Exploring Your Health at any time.

03 Medical Services & Patient Relationship

3.1 Establishment of Care

A provider-patient relationship is established only after you have completed an initial consultation, provided necessary medical history, and agreed to our treatment plan. The information on this website does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare provider.

3.2 Scope of Services

Exploring Your Health provides functional medicine and metabolic health services including but not limited to:

• Comprehensive health assessments
• Laboratory testing and analysis
• Personalized nutrition and lifestyle planning
• Prescription of medications and peptides when clinically appropriate
• Ongoing monitoring and support

3.3 Limitations of Care

Exploring Your Health does not provide emergency medical services. In case of a medical emergency, call 911 or go to the nearest emergency room. We do not provide 24/7 on-call services and are not responsible for urgent medical issues arising outside of scheduled appointment times.

04 Insurance & Payment Terms

4.1 Direct Pay Practice

Exploring Your Health does not accept insurance and operates as a direct-pay practice. All fees are the responsibility of the patient and are due at the time of service unless other arrangements have been made in advance.

4.2 Payment Methods

We accept major credit cards, HSA/FSA cards, and offer financing options through third-party providers such as Cherry Financing. You are responsible for all charges incurred on your account.

4.3 Cancellation & Refund Policy

Appointment cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations or no-shows may be subject to a fee equal to the full appointment cost. Program fees are non-refundable once services have been rendered, though we will work with you to find a fair resolution if circumstances require program discontinuation.

05 Telehealth Services

5.1 Consent to Telehealth

By participating in telehealth appointments, you acknowledge and agree that:

• Telehealth involves the use of electronic communications to enable healthcare providers to diagnose, consult, treat, and educate using telecommunications technology
• You will need access to appropriate technology (computer, tablet, or smartphone with camera and microphone) and a stable internet connection
• You are responsible for ensuring a private and secure location for your appointments
• While we use secure, HIPAA-compliant platforms, no electronic communication is 100% secure and there is always a risk of interception

5.2 Technical Requirements

You are responsible for ensuring your technology meets the minimum requirements for telehealth appointments. Technical difficulties on your end do not constitute grounds for refund or fee waiver.

06 Laboratory Testing

6.1 Lab Orders & Processing

Laboratory testing is ordered at the provider's discretion based on clinical need. Lab fees are separate from program or appointment fees and are billed directly by the testing facility or through Exploring Your Health.

6.2 Results & Follow-Up

Lab results will be reviewed by your provider and discussed during scheduled appointments. We are not responsible for delays in lab processing by third-party laboratories.

07 Medications & Supplements

7.1 Prescription Authority

Medications and peptides are prescribed only when clinically appropriate and after thorough evaluation. You are responsible for understanding the risks, benefits, and alternatives to any prescribed treatments.

7.2 Medication Costs

Medications and supplements are billed separately from program fees. Clients receive discounts on medications and supplements through our partnered pharmacies and dispensaries, but prices may vary based on availability and supply.

7.3 Patient Responsibility

You are responsible for taking medications as prescribed, reporting side effects or concerns promptly, and following up for necessary monitoring.

08 Confidentiality & HIPAA Compliance

Exploring Your Health is committed to protecting your privacy and complies with all HIPAA regulations. Your protected health information will not be shared without your written consent except as required by law. Please review our Privacy Policy for detailed information.

09 Intellectual Property

All content on the Exploring Your Health website, including but not limited to text, graphics, logos, images, videos, and educational materials, is the property of Exploring Your Health and is protected by copyright and trademark laws. The "Metabolic Safety Method" and "When The Body Feels Safe" are proprietary frameworks owned by Exploring Your Health.

10 Educational Content Disclaimer

The information provided on this website, in webinars, recipe bundles, videos, and other educational materials is for informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare provider before making changes to your diet, exercise, or medication regimen.

11 User-Generated Content

If you submit testimonials, reviews, or other content to Exploring Your Health, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display that content for marketing and educational purposes. We reserve the right to edit or remove any user-generated content at our discretion.

12 Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Exploring Your Health. We are not responsible for the content, privacy policies, or practices of any third-party sites.

13 Limitation of Liability

To the fullest extent permitted by law, Exploring Your Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful code that may be transmitted to or through our website by any third party

14 Indemnification

You agree to indemnify, defend, and hold harmless Exploring Your Health, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our services or your violation of these Terms.

15 Arbitration & Dispute Resolution

Any disputes arising out of or relating to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in a class action lawsuit or class-wide arbitration.

16 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

17 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

18 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

19 Entire Agreement

These Terms constitute the entire agreement between you and Exploring Your Health regarding your use of our services and supersede any prior agreements.

20 Contact Information

If you have questions about these Terms of Service, please contact us at: